Do you feel lost without a mobile device? Research suggests mobile users can't leave their phone alone for six minutes and check it up to 150 times a day. Banks need to adapt to this fundamental shift in customer behaviour. As customer change, organizations are heavily investing in deploying bots to service them. Capital One’s chatbot Eno, Royal Ba...
05 September 2017 Digital Banking Trends
Vinod SekharankuttyVP - Financial Services at Genpact
Alex BrayAVP, Omni-Channel Acquisition & Servicing at Genpact
Rakesh ChhabraAssistant Vice President at Genpact
Sayed Ali SharafudeenSenior Manager, Customer Analytics at Genpact
Brad ShrumSubject Matter Expert at Clearwater Analytics
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